Once requirements, timescales and delivery/collection is agreed, payment can be made in a variety of ways.  This can be arranged by credit or debit card, bank transfer or emailed invoice with payment link attached.  At the present time, cash payments are not accepted.

 

A non refundable booking fee is required to secure your order, with the balance being due one week prior to collection or delivery, unless otherwise agreed (balances for weddings are due 6 weeks prior to collection or delivery).  Payment in full at time of ordering can be made if preferred. Wedding and larger orders can also be paid periodically using an instalment plan by individual arrangement.  Booking fees are based on total order value.

 

If ordering less than one week prior to collection or delivery, the total value is payable when the order is placed.   I can only confirm your order once a booking fee or full payment has been received - until then, the time and date slot is freely available in my diary for anyone to place an order.  In the event of balance non-payment by the agreed date, an order unfortunately can and will not be honoured.  

 

In the event of your celebration date being changed, I will try to accommodate this, but if it is too short notice, this may not be physically possible.  Any payments outside of your booking fee which have already been made will be repaid on the following basis:-    3-6 months prior to original date 50% repayment,  1-3 months prior to original date 30% repayment, less than 1 month 0% repayment.  If I can re-fill your date with another order, it may be possible to agree a larger repayment to you.

 

 

 

*  NOTE *  COVID CANCELLATIONS AND POSTPONEMENTS - all our booking fees are non-refundable, however if you do need to amend your order, either by cancelling completely or moving your event to another date, we are happy to transfer your fee to your new date, subject to diary availability.  This may be moved to another date in the current year, or subsequent year.  If work has already commenced on your order, for example handcrafted model work or specific ingredients specifically purchased, and these cannot then be used on your new date, these costs will be deducted from your overall order value.

 

 

Standard delivery is completely free with a £10 minium order value within the BB5 area (Accrington, Lancashire).   Orders under £10 and deliveries outside this area will be at a pre-agreed charge based on a mileage rate of £0.45/mile.

 

Collection is also available free of charge by arrangement on an appointment only basis and are also contact free for both your and my safety.

 

 

 

 

COMPLAINTS  are very rare and due to the amount of work put into each individual order, we take them very seriously.  Any issues must be brought to our attention within 48 hours of collection or delivery to give fair opportunity to assess the nature of the complaint.   Both parties agree to not post any negative information about the other arising out of the contract or event on any online forum or website without providing advance written notice, and providing the other party with a prior opportunity to resolve any issues between parties amicably.

 

Complaints regarding decoration may be easily rectified or repaired, so errors of this nature must be advised on delivery or collection, so as to give us the opportunity to correct them.

 

Where the complaint relates to the quality of the cake then the cake, or remainder of the cake must be returned to us as soon as possible after cutting and within 48 hours of collection or delivery to ensure that we can fairly assess the nature of the complaint.

 

Please note, we can only liase with the client who placed the order.